PayPal's Board Chairman Takes Helm as CEO Amid Skepticism from Wall Street
In a surprise move, Enrique Lores, who was previously CEO of HP, has been appointed as the new CEO of PayPal, replacing Alex Chriss. Lores will officially assume his role on March 1 and is expected to implement a faster turnaround and more aggressive innovation strategy for the company.
However, many in the industry are questioning Lores' qualifications for the job, given his lack of experience in digital payments and fintech. With founder-CEO types dominating the space, Lores faces significant competition from seasoned rivals like Block's Jack Dorsey, Stripe's Patrick Collison, and Klarna's Sebastian Siemiatkowski.
PayPal's board had considered a range of internal and external options to replace Chriss but ultimately couldn't find the right person. The company stated that it was looking for someone who could deliver long-term transformation while maintaining near-term delivery, speed, and precision.
The market that PayPal operates in today is more complex than ever, with digital payments evolving beyond a simple pay button on a checkout page. Branded checkout is now dominated by Apple Pay and Google Wallet, while enterprise sector competition comes from Stripe and Block's Square. Peer-to-peer payments are also under pressure from Zelle and Block's Cash App.
Lores' plan to revamp PayPal includes addressing the "branded checkout" business and pivoting the company into the AI era through an initiative called AgenTek Commerce. He aims to push Face ID and fingerprint authentication to nearly half of PayPal's active users by the end of the year, a move that directly competes with Apple Pay.
The new board chairman, David Dorman, has praised Lores' reputation for customer-centric innovation, but investors remain skeptical, with PayPal shares plummeting 20% since the leadership announcement. "I don't know Enrique," said David Marcus, former CEO of PayPal, who expressed concerns about Lores' background in hardware execution.
As Lores takes the helm, he faces a daunting task to prove himself as a leader in a rapidly evolving payments industry.
In a surprise move, Enrique Lores, who was previously CEO of HP, has been appointed as the new CEO of PayPal, replacing Alex Chriss. Lores will officially assume his role on March 1 and is expected to implement a faster turnaround and more aggressive innovation strategy for the company.
However, many in the industry are questioning Lores' qualifications for the job, given his lack of experience in digital payments and fintech. With founder-CEO types dominating the space, Lores faces significant competition from seasoned rivals like Block's Jack Dorsey, Stripe's Patrick Collison, and Klarna's Sebastian Siemiatkowski.
PayPal's board had considered a range of internal and external options to replace Chriss but ultimately couldn't find the right person. The company stated that it was looking for someone who could deliver long-term transformation while maintaining near-term delivery, speed, and precision.
The market that PayPal operates in today is more complex than ever, with digital payments evolving beyond a simple pay button on a checkout page. Branded checkout is now dominated by Apple Pay and Google Wallet, while enterprise sector competition comes from Stripe and Block's Square. Peer-to-peer payments are also under pressure from Zelle and Block's Cash App.
Lores' plan to revamp PayPal includes addressing the "branded checkout" business and pivoting the company into the AI era through an initiative called AgenTek Commerce. He aims to push Face ID and fingerprint authentication to nearly half of PayPal's active users by the end of the year, a move that directly competes with Apple Pay.
The new board chairman, David Dorman, has praised Lores' reputation for customer-centric innovation, but investors remain skeptical, with PayPal shares plummeting 20% since the leadership announcement. "I don't know Enrique," said David Marcus, former CEO of PayPal, who expressed concerns about Lores' background in hardware execution.
As Lores takes the helm, he faces a daunting task to prove himself as a leader in a rapidly evolving payments industry.