Verizon's Small Apology: How to Claim $20 Credit After Outage
In an effort to placate its infuriated customers, Verizon has announced a $20 credit for Wednesday's massive outage. However, the process of claiming this credit is more complicated than it could be.
Initially, the carrier stated that customers would receive the credit through the myVerizon app, but after customer attempts were met with confusion and frustration, they revised their stance to allow claims via phone, chat, or online. Now, a text message link has been sent to customers, directing them to redeem the credit in just a few clicks.
To claim the credit, customers simply need to log into their account on their device, visit the Account Overview section, and click on the "Take Action" button with a red notification circle. A pop-up will appear, prompting users to click the "Redeem Now" button. From there, the process is complete.
Verizon claims that this credit isn't meant to compensate customers for the outage, but rather as an acknowledgement of their time and frustration. The company's message falls flat with many, who have expressed incredulity at the small amount and the need to manually apply it to their bills.
The entire redemption process can be completed in just a minute or two, highlighting the inconvenience that comes with having to take extra steps to receive what should have been an automatic gesture of goodwill.
In an effort to placate its infuriated customers, Verizon has announced a $20 credit for Wednesday's massive outage. However, the process of claiming this credit is more complicated than it could be.
Initially, the carrier stated that customers would receive the credit through the myVerizon app, but after customer attempts were met with confusion and frustration, they revised their stance to allow claims via phone, chat, or online. Now, a text message link has been sent to customers, directing them to redeem the credit in just a few clicks.
To claim the credit, customers simply need to log into their account on their device, visit the Account Overview section, and click on the "Take Action" button with a red notification circle. A pop-up will appear, prompting users to click the "Redeem Now" button. From there, the process is complete.
Verizon claims that this credit isn't meant to compensate customers for the outage, but rather as an acknowledgement of their time and frustration. The company's message falls flat with many, who have expressed incredulity at the small amount and the need to manually apply it to their bills.
The entire redemption process can be completed in just a minute or two, highlighting the inconvenience that comes with having to take extra steps to receive what should have been an automatic gesture of goodwill.
but honestly how are people supposed to wait just one minute for the credit to be added to our bills? We've already wasted so much time trying to figure out how to get it in the first place 
. I'm all for a gesture of goodwill, but this feels like Verizon is more worried about saving face than actually making things right 
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. It's like they're being asked to jump through hoops to get a little credit for the trouble they went through. I mean, 20 bucks ain't gonna cut it when you've wasted hours trying to figure out how to get it 
. But at the same time, I get what Verizon is saying - they acknowledge their mistake and want to make amends. It's all about perspective, right? If I were a customer, I'd take it, but if I'm being honest with myself, I'd probably feel frustrated too 
. Life's like that sometimes - we gotta find the lesson in the inconvenience, not just the inconvenience itself 
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this is so wild... I mean Verizon outages are no joke, but $20 credit seems kinda small 
considering how much we pay for these services. I'm still surprised they changed the claim process like 3 times already 
. At least now it's just a few clicks away 
, but can't they just make this an automatic thing? It feels like extra work on their customers' part 
. Where are the sources for this process? How many people actually had to go through all these steps? Transparency, please! 
. I mean, I get that they're trying to placate us after a massive outage, but come on... a text message link to claim it? Can't we just get our credit automatically added or something? It's so unnecessary. And the messaging from Verizon is pretty cringeworthy too... "acknowledgement of their time and frustration" sounds like corporate speak to me 
. Can't wait for them to come out with another "solution" that ends up being just as annoying 
.
. And don't even get me started on the notification process... a text message link with like 5 clicks? Are you kidding me?! 
. I hope more customers speak up and make some noise about this 
. I don’t think a pop-up notification is gonna cut it when people are still fuming about the outage 