JD Sports is set to revolutionize its shopping experience with a cutting-edge technology move: allowing customers to make purchases directly through AI-powered platforms within its apps, without ever leaving the site. This move marks JD Sports' entry into the rapidly expanding world of AI-driven commerce.
As part of this initiative, the company plans to integrate "one-click purchases" on platforms like ChatGPT and Microsoft Copilot, providing users with an immersive shopping experience that blurs the lines between human interaction and automation. The technology is expected to launch in the US market later this year, with potential expansion into other regions.
According to Jetan Chowk, JD Sports' chief technology officer, AI has become the future of retail shopping. "We're seeing customers regularly using AI apps to research and discover products they want to buy," he said. The company aims to stay ahead of the curve by leveraging this trend to meet customer demands.
Interestingly, a recent study from KPMG revealed that 30% of shoppers aged between 25 and 34 use AI-enabled chatbots to look for deals online. This demographic has been particularly receptive to AI-powered shopping experiences, making it an attractive target market for JD Sports.
Another key player in the AI-driven retail space is Google, which has been developing its own AI features to stay competitive. The tech giant recently announced a partnership with Walmart and other US retailers to enable shopping within its Gemini AI chatbot. Sundar Pichai, Google's CEO, hailed this collaboration as an opportunity for customers to experience their favorite brands directly within the app.
JD Sports' move into AI-driven commerce comes at a time when traditional search traffic is being disrupted by these new platforms. As more retailers adopt generative engine optimization and other AI-powered strategies to stay ahead of the competition, JD Sports is poised to capitalize on this trend and establish itself as a leader in the field.
As part of this initiative, the company plans to integrate "one-click purchases" on platforms like ChatGPT and Microsoft Copilot, providing users with an immersive shopping experience that blurs the lines between human interaction and automation. The technology is expected to launch in the US market later this year, with potential expansion into other regions.
According to Jetan Chowk, JD Sports' chief technology officer, AI has become the future of retail shopping. "We're seeing customers regularly using AI apps to research and discover products they want to buy," he said. The company aims to stay ahead of the curve by leveraging this trend to meet customer demands.
Interestingly, a recent study from KPMG revealed that 30% of shoppers aged between 25 and 34 use AI-enabled chatbots to look for deals online. This demographic has been particularly receptive to AI-powered shopping experiences, making it an attractive target market for JD Sports.
Another key player in the AI-driven retail space is Google, which has been developing its own AI features to stay competitive. The tech giant recently announced a partnership with Walmart and other US retailers to enable shopping within its Gemini AI chatbot. Sundar Pichai, Google's CEO, hailed this collaboration as an opportunity for customers to experience their favorite brands directly within the app.
JD Sports' move into AI-driven commerce comes at a time when traditional search traffic is being disrupted by these new platforms. As more retailers adopt generative engine optimization and other AI-powered strategies to stay ahead of the competition, JD Sports is poised to capitalize on this trend and establish itself as a leader in the field.