Portland Communications, a high-profile PR firm founded by Tim Allan, has been accused of commissioning favorable changes to Wikipedia pages on behalf of its clients. This practice, known as "wikilaundering," involves altering Wikipedia content to improve the image or reputation of an individual or organization.
According to an investigation by The Bureau of Investigative Journalism, Portland outsourced Wikipedia editing services to a company called Web3 Consulting between 2016 and 2021. The edits were allegedly made by a network of editors controlled by a contractor working for Portland. The changes often involved burying critical reporting or downplaying negative information about the client.
The investigation found that some of these edits were specifically aimed at improving Qatar's image, including removing references to critical reports before the 2022 World Cup and relegating unwelcome information about clients under descriptions of their philanthropic work.
Portland Communications has denied any involvement in the alleged changes, with a spokesperson stating that the company follows strict guidelines on social media platforms. However, several former employees have come forward saying that it was common practice to hire subcontractors to make Wikipedia edits for high-profile clients, including the Qatar government.
The practice of institutional whitewashing on Wikipedia is frowned upon by the PR industry and violates the terms of use set out by The Wikimedia Foundation. Guidelines from the Chartered Institute of Public Relations (CIPR) state that intentional deceit and anonymous activities are breaches of professional codes of conduct.
This latest scandal has raised questions about the role of PR firms in shaping public perception and the ethics of using Wikipedia as a tool for image manipulation. As AI chatbots and summaries become increasingly influential, the integrity of online sources like Wikipedia is becoming even more crucial.
According to an investigation by The Bureau of Investigative Journalism, Portland outsourced Wikipedia editing services to a company called Web3 Consulting between 2016 and 2021. The edits were allegedly made by a network of editors controlled by a contractor working for Portland. The changes often involved burying critical reporting or downplaying negative information about the client.
The investigation found that some of these edits were specifically aimed at improving Qatar's image, including removing references to critical reports before the 2022 World Cup and relegating unwelcome information about clients under descriptions of their philanthropic work.
Portland Communications has denied any involvement in the alleged changes, with a spokesperson stating that the company follows strict guidelines on social media platforms. However, several former employees have come forward saying that it was common practice to hire subcontractors to make Wikipedia edits for high-profile clients, including the Qatar government.
The practice of institutional whitewashing on Wikipedia is frowned upon by the PR industry and violates the terms of use set out by The Wikimedia Foundation. Guidelines from the Chartered Institute of Public Relations (CIPR) state that intentional deceit and anonymous activities are breaches of professional codes of conduct.
This latest scandal has raised questions about the role of PR firms in shaping public perception and the ethics of using Wikipedia as a tool for image manipulation. As AI chatbots and summaries become increasingly influential, the integrity of online sources like Wikipedia is becoming even more crucial.