A leading PR firm, Portland Communications, has been accused of secretly commissioning changes to Wikipedia pages in an effort to improve its clients' images. The allegations suggest that the company hired a contractor to make favorable edits to articles about high-profile clients, including the state of Qatar.
According to an investigation by the Bureau of Investigative Journalism, Portland outsourced Wikipedia editing for some of its prominent clients between 2016 and 2024. The contractor in question, Radek Kotlarek, was allegedly used to make edits on behalf of Web3 Consulting, a company that provides editing services for companies.
The changes made by Kotlarek's network of accounts were designed to improve Qatar's image by burying critical reporting about the country before the 2022 World Cup. Other subtle changes included relegating unwelcome information about clients under descriptions of their philanthropic work or swapping out critical news references with more positive ones.
These practices, known as "Wikilaundering" and "black hat editing," are considered a breach of professional codes of conduct by the PR industry. The Chartered Institute of Public Relations has guidelines that explicitly state that intentional deceit and anonymous activities are unacceptable.
The rise of AI chatbots and summaries has made Wikipedia pages even more influential, as they are often a source for news and information. Portland Communications has a history of making Wikipedia edits, but it was previously not outsourced to contractors.
The allegations against Portland Communications have raised questions about the firm's ethics and its relationships with clients. The company's CEO, Tim Allan, has faced controversy since becoming Downing Street's executive director of communications as part of Keir Starmer's attempt at a government-wide reset.
While Allan has denied any personal involvement in the changes made by Kotlarek's network of accounts, his role in promoting sweeping changes to political journalists' access to Downing Street has raised concerns about the potential for similar tactics being used in the future.
According to an investigation by the Bureau of Investigative Journalism, Portland outsourced Wikipedia editing for some of its prominent clients between 2016 and 2024. The contractor in question, Radek Kotlarek, was allegedly used to make edits on behalf of Web3 Consulting, a company that provides editing services for companies.
The changes made by Kotlarek's network of accounts were designed to improve Qatar's image by burying critical reporting about the country before the 2022 World Cup. Other subtle changes included relegating unwelcome information about clients under descriptions of their philanthropic work or swapping out critical news references with more positive ones.
These practices, known as "Wikilaundering" and "black hat editing," are considered a breach of professional codes of conduct by the PR industry. The Chartered Institute of Public Relations has guidelines that explicitly state that intentional deceit and anonymous activities are unacceptable.
The rise of AI chatbots and summaries has made Wikipedia pages even more influential, as they are often a source for news and information. Portland Communications has a history of making Wikipedia edits, but it was previously not outsourced to contractors.
The allegations against Portland Communications have raised questions about the firm's ethics and its relationships with clients. The company's CEO, Tim Allan, has faced controversy since becoming Downing Street's executive director of communications as part of Keir Starmer's attempt at a government-wide reset.
While Allan has denied any personal involvement in the changes made by Kotlarek's network of accounts, his role in promoting sweeping changes to political journalists' access to Downing Street has raised concerns about the potential for similar tactics being used in the future.