SEPTA will stop posting bus, trolley delays on social media starting next week

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SEPTA Shifts Strategy for Alerting Riders About Delays: What's Changing and Why

Starting Monday, the Southeastern Pennsylvania Transportation Authority (SEPTA) will stop posting bus and trolley delays on social media. Instead, riders can expect to find this information on SEPTA's website, its mobile app, as well as other third-party platforms such as Google Maps and Apple Maps.

According to officials, the decision is aimed at providing more accurate and timely information about potential disruptions to service. While bus and trolley data will be moved to these alternative channels, social media posts regarding Regional Rail lines, certain subway lines, and major system-wide events like snowstorms will continue.

SEPTA's shift away from social media alerts comes as a result of improvements in real-time reporting and mobile app reliability. Historically, the transit authority has used social media to notify riders about potential cancellations or delays hours in advance, often due to staffing shortages that arose during the COVID-19 pandemic.

However, with additional bus drivers and trolley operators being hired in recent years, these issues have become less prevalent. SEPTA is now well-equipped to handle disruptions in real-time, thanks to its expanded fleet of GPS-enabled buses and the agency's own app improvements.

As a result, social media posts that previously reflected staffing shortages or other operational challenges are no longer necessary. Instead, riders can rely on more accurate information from SEPTA's official channels.

Additionally, SEPTA has taken steps to address an issue known as "ghost buses," where canceled buses remain listed as active on mobile apps. The agency has implemented testing and backup systems to ensure that the app provides accurate information, and is urging customers to report any incidents of ghost buses to its Customer Service Office.
 
I'm loving this new move by SEPTA 🚂💻! No more false hopes about bus delays on social media 😅. With their improved mobile app and website, riders can get real-time info about service disruptions without the drama. And let's be real, ghost buses were super annoying 🤪 - glad they're addressing that issue too! It's all about providing accurate info to keep us commuters calm 👌. I'm stoked for this change, more efficient = better transit experience 💯 #SEPTA #TransitEfficiency #GhostBusesAreGone
 
So they're ditching social media for bus & trolley delays? 🚫 I get it, they want more accurate info on their site & app, but what about us who don't always have Wi-Fi or are just chillin' without our devices? 😒 Guess we'll have to rely on those other channels now... hope Google Maps & Apple Maps can keep up! 🤞
 
🚂💻 so i think this is a big deal for us septa riders... like we're used to seeing those crazy bus delays on social media, but honestly it was kinda annoying when they were just posting stuff hours before the actual issue happened 😒 anyway, with septa's new mobile app and google maps, i'm all about getting accurate info in real time 🕰️ no more stressing about whether that 23rd street trolley is actually gonna run on schedule 🤞 and btw, ghost buses? yeah that was a real thing 😂 glad they're working to fix it 👍
 
OMG 🤯, no more bus/trolley delay updates on socials?! 🚫😱 I kinda liked seeing those updates, it was like getting a heads up 😊 before the morning rush hour. But, I guess SEPTA wants to make sure info is more accurate and timely 🕰️👍. Good move! 👏 Now I can check website & app instead 📱💻. Also, yay for fewer "ghost buses" issues 👌😅. SEPTA's doing a great job improving their systems 💪🔧. Can't wait to see more updates on Regional Rail lines & major events 🚂❄️! 😃
 
So they're ditching social media for bus and trolley delay info... I think it's about time lol 🙄. With how often these delays happen, it's always a pain to check Twitter or Facebook for updates. Now we'll have to rely on the website and app instead 📱👍. Not that I'm saying SEPTA isn't doing its job right now, but I guess accuracy and timeliness are what matter most. Less clutter on social media is always a good thing, right? Plus, they're working on fixing those ghost bus issues... fingers crossed that works out 💯
 
😒 like I'm so behind on this one... just saw that SEPTA is ditching social media for bus/trolley delays 🚌🚂. So they're moving it to their website, app, and other third-party thingys like Google Maps? Makes sense I guess, since the issues that caused them to post this info on social media are all but gone now... just wish they'd warned us about ghost buses sooner 😳 at least they've got testing and backup systems in place now 👍
 
OMG yaaas finally!! 😍 SEPTA's decision to stop posting bus and trolley delays on social media is like, soooo good for us riders!!! 🙌 I mean, we've been getting all these random updates on Twitter or Facebook that weren't even accurate lol. It was always super frustrating trying to figure out if our train is gonna be delayed or not. And now, they're putting all the info on their website and app... it's like, so much easier! 📱 Plus, I love that they're moving away from those ghost bus issues - ugh, who doesn't hate when you see "bus 345" listed as active on your map but then it never shows up?! 😂 Thanks, SEPTA!!! 👏
 
Just had a thought about SEPTA's decision to ditch social media alerts for bus and trolley delays 🤔. I think it's a good move, considering how often those posts were outdated or not entirely accurate back in the day 🚨. Now that they've improved their fleet and app, riders can trust the info on their website and mobile app more 😊. And yeah, no more "ghost buses" - that was super frustrating! 👍. Plus, it's always a good idea to point people to official channels for accurate info 💡. Overall, I think SEPTA is taking steps in the right direction 🚂.
 
I feel like SEPTA's making a smart move by moving away from social media alerts for bus and trolley delays... 🤔 I mean, we all know how unreliable those can be. Now they're putting the info on their website and mobile app, which is what it should've been in the first place! 📱 And good riddance to "ghost buses" that were giving people a false sense of security. It's about time SEPTA fixed those issues and gave us accurate info. I'm glad they're moving forward with improvements to their mobile app too... 👍
 
I'm totally fine with this change 🙌. I mean, think about it - social media can be a bit unreliable when it comes to public transportation info. Like, who's always checking their feed anyway? 😂 SEPTA's website and app are way more reliable, especially with the new GPS tech they're using. Plus, it makes sense that they'd want to move away from social media for those announcements about Regional Rail lines and major events... that stuff can get crazy! 🚂 As long as I can get my bus info from a trusted source, I'm good 💯 And kudos to them for squashing the ghost buses issue - that was super annoying! 👍
 
I dont know about this change... i think its a bit weird that septa's gonna stop posting bus delays on social media 🤔... but at the same time, i get why they wanna make it more accurate and reliable... like, have you ever tried to plan your day around a delayed bus only to realize hours later its been canceled? not fun 😬

i do think its cool that septa's getting better at handling disruptions in real-time, tho! the new gps-enabled buses are pretty sweet 🚀 and their mobile app has improved way more than i thought it would.

and omg, ghost buses?! thats a whole other level of frustrating 😩... im glad they're working on fixing that too! but now septa's gonna make us go to their website or app for info? thats just another thing to click on and then forget about 🤯... i guess its all about making it easier for customers in the long run, tho 💡
 
omg u guys i'm literally so excited about this change 😂 septa is finally catching up with the times they're ditching social media alerts for bus & trolley delays and moving them to their website & mobile app instead it's gonna be way more reliable 📱💻 plus they're fixing those "ghost buses" issue that was super annoying on google maps and apple maps i mean who needs social media when u have a functional website and app right?? 🤦‍♀️
 
just gotta say i'm lovin' this move by SEPTA 🙌. it's like they're taking a step back from social media to really focus on what matters - getting the info out there quickly and accurately. no more hours ahead of time with uncertain news 😐. and now that staffing issues are under control, it makes total sense to redirect those resources to better systems 📈. so yeah, i'm good on this one 👍.
 
man... i'm all for this change 🙌 septa's social media game was always a bit wonky anyway, so this isn't like they're losing something awesome 😂 but i do think it's cool that they're taking steps to improve the accuracy of their info on google maps & apple maps. and omg, who hasn't gotten ghost bus updates that are hours late? 🤦‍♀️ glad they're finally addressing that issue 👍
 
🚂🤔 So I'm wondering what's gonna happen when there's a major snowstorm or something big like that? Are we still gonna get those alerts on social media even if SEPTA has all the info on their website and app? 🤷‍♀️ Also, I hope they're not gonna cut down on those extra tweets about Regional Rail lines... those can be super helpful for commuters who ride those trains every day! 😊
 
I think SEPTA's decision to phase out social media alerts for bus and trolley delays makes sense 😊. With the improvements in their real-time reporting and mobile app reliability, riders can now expect more accurate information about potential disruptions on the official website and through other third-party platforms 📱. It's also a step in the right direction to reduce misinformation and minimize unnecessary anxiety among commuters 🚂. Plus, it's good to see SEPTA addressing issues like "ghost buses" that could lead to frustrating experiences for riders 👍. By implementing testing and backup systems, they're ensuring the mobile app provides reliable information – kudos to them for taking proactive measures! 💻
 
🚨👋 SEPTA's decision to ditch social media delays 🤔 is a good one! 👍 They're moving to more reliable channels like their website & app 💻, which means riders get accurate info in real-time ⏰. I'm glad they're solving the "ghost bus" issue 🚫 too - it was so annoying trying to figure out if that bus was even supposed to run 🚌! SEPTA's been working hard to hire more drivers & fix their app, and now we get to reap the benefits 🎉. They should've done this years ago 👀, but better late than never 💪!
 
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