Verizon Service Outage Resolved, Affected Customers to Receive $20 Credits
A widespread cell phone outage crippled Verizon service across the US on Wednesday, leaving hundreds of thousands of customers without access to their phones. However, the company said it has now resolved the issue and is working to restore services.
According to Verizon, eligible customers will receive a text message when they can redeem a $20 credit through the myVerizon app. Business customers will be contacted directly about the credits. The outage was particularly severe in New York City, with over 10,000 customers reporting issues at its peak.
Despite the significant disruption, officials said there were no major effects on essential services in the city. The NYPD and FDNY advised affected Verizon customers to use landlines or other carriers for emergency calls during the outage. Additionally, New Yorkers had access to the city's LinkNYC kiosks to make free calls or get online.
However, not everyone was satisfied with Verizon's response to the outage. State Assemblymember Anil Beephan Jr. called on the Federal Communications Commission (FCC) to investigate the "ongoing and repeated" service disruptions in his district and surrounding areas. He warned that the outages have had a significant impact on public safety, including disruptions to emergency communications and critical response systems.
The FCC said it was monitoring the outage but declined to comment further. It remains to be seen whether Beephan's request for an investigation will result in any action by the commission. For now, Verizon customers can rest easy knowing that their service has been restored, and they will receive a $20 credit as compensation for the inconvenience caused by the outage.
A widespread cell phone outage crippled Verizon service across the US on Wednesday, leaving hundreds of thousands of customers without access to their phones. However, the company said it has now resolved the issue and is working to restore services.
According to Verizon, eligible customers will receive a text message when they can redeem a $20 credit through the myVerizon app. Business customers will be contacted directly about the credits. The outage was particularly severe in New York City, with over 10,000 customers reporting issues at its peak.
Despite the significant disruption, officials said there were no major effects on essential services in the city. The NYPD and FDNY advised affected Verizon customers to use landlines or other carriers for emergency calls during the outage. Additionally, New Yorkers had access to the city's LinkNYC kiosks to make free calls or get online.
However, not everyone was satisfied with Verizon's response to the outage. State Assemblymember Anil Beephan Jr. called on the Federal Communications Commission (FCC) to investigate the "ongoing and repeated" service disruptions in his district and surrounding areas. He warned that the outages have had a significant impact on public safety, including disruptions to emergency communications and critical response systems.
The FCC said it was monitoring the outage but declined to comment further. It remains to be seen whether Beephan's request for an investigation will result in any action by the commission. For now, Verizon customers can rest easy knowing that their service has been restored, and they will receive a $20 credit as compensation for the inconvenience caused by the outage.
I'm so glad Verizon finally fixed the outage! I was literally stuck without my phone all day 
. But $20 credits? It's about time 
. I mean, I've been using that money to buy essential wellness products anyway 
. Seriously though, this whole situation is super frustrating 
. I know the NYPD and FDNY were there for us, but still... why do these outages happen?! 
It's like our phones are connected 24/7, right? 
. Anyway, at least we can use those LinkNYC kiosks to make calls or get online if we need to 
. Thanks for looking into this FCC guy 
! We need more transparency and accountability 
. Now let's focus on staying present and mindful during these tech-induced stressors 
.
, i mean come on, shouldn't they have thought of this before? or maybe they just wanna keep an eye on how much revenue they can squeeze from their customers 
, but come on $20 credits? That's not even a decent coffee price 
. I'm all for holding them accountable though - the FCC should definitely look into this and make sure Verizon is taking necessary steps to prevent these outages in the future 
. And kudos to the NYPD and FDNY for having a plan in place, that's what I call good crisis management 
.
. I mean, can you imagine not being able to reach your loved ones or get help in an emergency? Verizon's response was kinda slow, but at least they fixed the issue and are giving out credits 
But seriously, it's not cool when you can't even get a call or text to save your life. And then they just resolve the issue and give you a $20 credit like everything's cool 
. Like, thanks Verizon, we'll just pretend this never happened 
. I mean, how are you supposed to get stuff done when your service is down? And 10k+ customers affected in NYC is a big deal 
. $20 credits aren't exactly going to cover the inconvenience, but I guess it's better than nothing 
. Can we expect more frequent checks from the FCC? 
. I mean, come on, $20 credits just isn't enough considering how long people were without service. And what's up with all these "ongoing and repeated" outages? It's like they're trying to test the system or something. Anil Beephan Jr is right to be upset - public safety shouldn't be compromised by a company's incompetence. And yeah, it's convenient that New Yorkers had access to LinkNYC kiosks, but let's not pretend that's just a silver lining 
. Verizon needs to get their act together and figure out what's going on with their service. $20 credits might be a nice gesture, but it's not exactly a solution...