Verizon has announced a major change to its policy on unlocking phones purchased through its TracFone division. As of recently, the company is now requiring customers to provide at least 365 days of paid service before their phone can be unlocked.
This new policy comes after the Federal Communications Commission (FCC) waived a requirement that Verizon unlock handsets 60 days after they are activated on its network. The original rule was put in place due to restrictions on Verizon's spectrum licenses and merger conditions, which helped the company secure approval of its purchase of TracFone.
Under the new policy, customers will no longer receive automatic unlocks after 60 days. Instead, they must request an unlock by providing proof of paid service for at least a year. If a customer fails to maintain active service for the entire 12 months, their unlocking eligibility date will be delayed.
This change applies not only to TracFone but also to other Verizon-owned prepaid brands such as Straight Talk, Net10 Wireless, Clearway, Total Wireless, Simple Mobile, SafeLink Wireless, and Walmart Family Mobile. Customers who purchased phones before today are still eligible for unlocks after 60 days.
The new policy has sparked criticism from consumer advocacy groups, which argue that longer locking periods will hurt consumers and small carriers by limiting their ability to compete on a level playing field. The groups also point out that automatic unlocking facilitates the resale and reuse of mobile devices, reduces e-waste, and enables low-cost carriers to operate more competitively.
Verizon's decision to adopt this policy is seen as part of an effort to deter fraud, with the company citing the need for longer locking periods to prevent scammers from stealing handsets. However, critics argue that Verizon can already detect and respond to fraud within 60 days of a phone's activation.
The FCC rejected a request to limit Verizon's locking period to 180 days and has instead allowed the company's waiver to remain in effect until an industry-wide standard is established.
This new policy comes after the Federal Communications Commission (FCC) waived a requirement that Verizon unlock handsets 60 days after they are activated on its network. The original rule was put in place due to restrictions on Verizon's spectrum licenses and merger conditions, which helped the company secure approval of its purchase of TracFone.
Under the new policy, customers will no longer receive automatic unlocks after 60 days. Instead, they must request an unlock by providing proof of paid service for at least a year. If a customer fails to maintain active service for the entire 12 months, their unlocking eligibility date will be delayed.
This change applies not only to TracFone but also to other Verizon-owned prepaid brands such as Straight Talk, Net10 Wireless, Clearway, Total Wireless, Simple Mobile, SafeLink Wireless, and Walmart Family Mobile. Customers who purchased phones before today are still eligible for unlocks after 60 days.
The new policy has sparked criticism from consumer advocacy groups, which argue that longer locking periods will hurt consumers and small carriers by limiting their ability to compete on a level playing field. The groups also point out that automatic unlocking facilitates the resale and reuse of mobile devices, reduces e-waste, and enables low-cost carriers to operate more competitively.
Verizon's decision to adopt this policy is seen as part of an effort to deter fraud, with the company citing the need for longer locking periods to prevent scammers from stealing handsets. However, critics argue that Verizon can already detect and respond to fraud within 60 days of a phone's activation.
The FCC rejected a request to limit Verizon's locking period to 180 days and has instead allowed the company's waiver to remain in effect until an industry-wide standard is established.